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IDProjectCategoryView StatusDate SubmittedLast Update
0000797T99X171.00 SKB EagleSW Issuepublic2019-12-09 10:032020-09-28 14:01
Reporter(ALTech) Jason ParkAssigned To(SW) Kerwin Chen Due Date
PrioritynormalSeveritys2-severeReproducibilityhave not tried
Status closedResolutionfixed 
Summary0000797: [BFX-AT100] during leave a box with an connecting BT for a long time, BT don't work.
Descriptionhi Kerwin

our QA engineer reproduce an issue today.
she only leave a box with Connecting BT RCU on Multiview during weekends.
according to an attached log, below postion is last time to be connected to BT until today. but i wonder it can see many times log to try to connect BT. and unfortunately she didn't turn on snoop log , after happen issue, only set it. please let me know an action item for reproduced box.

12-08 16:54:04.932 3458 3879 I bt_stack: [INFO:bta_gattc_cache.cc(915)] bta_gattc_rebuild_cache 65
12-08 16:54:04.937 4942 4942 I UEI.SmartControl: --- Receive Intent: android.bluetooth.device.action.ACL_CONNECTED
12-08 16:54:04.938 4942 4942 D UEI.SmartControl: --- monitor intent: android.bluetooth.device.action.ACL_CONNECTED
12-08 16:54:04.941 4263 4263 D BluetoothConnectionManager: [ mBluetoothReceiver ] action= .ACL_CONNECTED, BMM_BA01_A6C , deviceBoundState= 12, conncetionState= -1
12-08 16:54:04.942 3538 3538 I BLE_Service: >ACL LINK CONNECTED [BMM_BA01_A6C] - checking for supported devices after delay
12-08 16:54:04.945 3589 3589 I VAS_BLE_Service: >ACL LINK CONNECTED [BMM_BA01_A6C] - checking for supported devices after delay
Steps To Reproduce[ sw version]
1. v15.513.6.

refer to : She can see same issue in v57.
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Relationships

related to 0000744 closed(SW) Kerwin Chen BT RCU is suddenly unpaired, while audio via RCU headset is working normally 

Users monitoring this issue

User List (ALTech) Juyoung Park , (ALTech) SY Yoon

Activities

(ALTech) Jason Park

2019-12-09 10:03

developer  

12_09_BT_Disconnect.zip (8,925,948 bytes)

(ALTech) Juyoung Park

2019-12-09 14:35

developer  

main_log.log (5,246,115 bytes)
btsnoop_hci.log (50,799 bytes)

(ALTech) Jason Park

2019-12-09 14:39

developer   ~0003234

Last edited: 2019-12-09 14:44

 Hi kerwin

our QA member reproduce same issue in v15.513.6. please update upper log.
after leaving a box for a long time, she try to change a resolution in Menu. but don't work with BT.

she try to connect with EearJack, it can heard a sound via bt pairing RCU. but don't work a navigation via RCU.



Thanks.

(SW) Kerwin Chen

2019-12-09 20:05

developer   ~0003238

Hi Jason,

We plan to revert Security patch since we see there are messages added from the patch before issue happens.
But we can't reproduce it so far.
Could you help to test it ?
Thanks !

(SW) Kerwin Chen

2019-12-10 09:07

developer   ~0003239

Hi Jason,

We see "BluetoothHidHostService: okToConnect: return false, bondState=11" message in attached log files.
The message is added by Security patch.
This is why we want to revert Google Security patch to verify.

In 12_09_002.log, around line 154337...
12-08 16:54:05.000 3458 3458 D BluetoothAdapterService: getAdapterService() - returning com.android.bluetooth.btservice.AdapterService@2650b05
12-08 16:54:05.000 3458 3458 D BluetoothAdapterService: isQuetModeEnabled() - Enabled = false
12-08 16:54:05.001 3458 3458 W BluetoothHidHostService: okToConnect: return false, bondState=11

In main_log.log, around line 43372..
12-09 15:28:11.365 3472 3472 D BluetoothAdapterService: getAdapterService() - returning com.android.bluetooth.btservice.AdapterService@2650b05
12-09 15:28:11.365 3472 3472 D BluetoothAdapterService: isQuetModeEnabled() - Enabled = false
12-09 15:28:11.372 3472 3472 W BluetoothHidHostService: okToConnect: return false, bondState=11

(SW) Dixon Chen

2019-12-10 11:18

developer   ~0003240

Hi Jason,

Test FW as below link
https://drive.google.com/drive/folders/1572-wWcpCpQghew52xDMbJcQLdGcZONn?usp=sharing

(ALTech) Jason Park

2019-12-10 12:41

developer   ~0003241

hi kerwin

I post your comment about Bt_snoop log.
No issue found in BT snoop, the last BT event time is 14:29:02 Taipei Time. This means BT still working well.

Thanks
Snoop_Image.png (51,880 bytes)   
Snoop_Image.png (51,880 bytes)   

(ALTech) Jason Park

2019-12-27 11:04

developer   ~0003256

hi kerwin

we already received FW regarding to revert Security patch 2019.11.
it don't happen same issue in V15.513.8. So close this ticket.

Thanks.

Issue History

Date Modified Username Field Change
2019-12-09 10:03 (ALTech) Jason Park New Issue
2019-12-09 10:03 (ALTech) Jason Park Status new => assigned
2019-12-09 10:03 (ALTech) Jason Park Assigned To => (SW) Kerwin Chen
2019-12-09 10:03 (ALTech) Jason Park File Added: 12_09_BT_Disconnect.zip
2019-12-09 10:03 (ALTech) Jason Park Issue Monitored: (ALTech) Juyoung Park
2019-12-09 10:03 (ALTech) Jason Park Issue Monitored: (ALTech) SY Yoon
2019-12-09 10:06 (ALTech) Jason Park Relationship added related to 0000744
2019-12-09 14:35 (ALTech) Juyoung Park File Added: main_log.log
2019-12-09 14:35 (ALTech) Juyoung Park File Added: btsnoop_hci.log
2019-12-09 14:39 (ALTech) Jason Park Note Added: 0003234
2019-12-09 14:44 (ALTech) Jason Park Note Edited: 0003234
2019-12-09 20:05 (SW) Kerwin Chen Note Added: 0003238
2019-12-10 09:07 (SW) Kerwin Chen Note Added: 0003239
2019-12-10 11:18 (SW) Dixon Chen Note Added: 0003240
2019-12-10 12:41 (ALTech) Jason Park File Added: Snoop_Image.png
2019-12-10 12:41 (ALTech) Jason Park Note Added: 0003241
2019-12-27 11:04 (ALTech) Jason Park Note Added: 0003256
2019-12-27 11:04 (ALTech) Jason Park Status assigned => resolved
2019-12-27 11:04 (ALTech) Jason Park Resolution open => fixed
2020-09-28 14:01 (ALTech) Jason Park Status resolved => closed